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Pump Setup and Issues

Q. How to set up the water fountain?
A. Please click on the video for refrence: https://www.youtube.com/watch?v=U5OQR7sXQOI

Q. Pump does not even start
A. Make sure the plug is connected & water is filled to "Max" on the lower bowl for initial start. Or try to unplugging and plugging the unit to restart the pump. Always make sure your hands are dry. If it still doesn't work, refer to pump cleaning Video Link: https://youtu.be/SoG45es79t8

Q. How to Claim Pump Warranty?
A. Register warranty on https://warranty.goofytails.com/
6 months limited warranty. Physical damage or electrical surge / burn due to faulty Electricals will not be entertained.
We normally replace pumps if damaged.

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Why Goofy Tails?

At Goofy Tails, we are committed to pet animals of all kinds, sizes, ages, and breeds. Building a value system based on empathy is our primary concern, which is why we cater to young pups, ageing or senior dogs, strays, adoptees, and everything in between. Our aim is to do all that we can, and a little bit more, to make your pet’s life happy and healthy. Through this process, we make the parent’s life a little more relaxed.

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Pump Setup and Issues