Q. How to set up the water fountain?
A. Please click on the video for refrence: https://www.youtube.com/watch?v=U5OQR7sXQOI
Q. Pump does not even start
A. Make sure the plug is connected & water is filled to "Max" on the lower bowl for initial start. Or try to unplugging and plugging the unit to restart the pump. Always make sure your hands are dry. If it still doesn't work, refer to pump cleaning Video Link: https://youtu.be/SoG45es79t8
Q. How to Claim Pump Warranty?
A. Register warranty on https://warranty.goofytails.com/
6 months limited warranty. Physical damage or electrical surge / burn due to faulty Electricals will not be entertained.
We normally replace pumps if damaged.