Frequently Asked Questions

Q. What types of pet products do you offer?
We offer a wide range of pet products including Food, Treats, Toys, Grooming Supplies, Beds, Training Aids, and more for dogs, and cats.
Q. How do I choose the right product for my pet?
Our website provides detailed product descriptions, and specifications, often including customer reviews to help you make informed decisions. If you're unsure, you can also contact our customer support team for personalized recommendations based on your pet's needs.
Q. Are your pet products safe and of high quality?
Yes, We prioritize the safety and quality of our pet products. We have our own manufacturing and made in India Products. We are committed to pet safety and the use of high-quality materials.

****However, We Always recommend Supervision While Playing with the toys and consult with Vet if your pet have any Health issue if you are Serving new food.****
Q. Do you offer natural pet products?
Yes, We understand the importance of natural and organic options for many pet owners. We offer a selection of natural, and eco-friendly pet products.
Q. How do I place an order?
Typically, you can browse the website, select the desired products, and add them to your shopping cart. Then, proceed to the checkout page, where you provide your shipping and payment information to complete the order.
Q. Can I find products for specific pet breeds or sizes?
Yes, we offer products suitable for various pet breeds and sizes. You can often find specific size options or breed-specific products in our product listings. If you need assistance in finding the right size or breed-specific products, our customer support team can assist you.
Q. How do I determine the appropriate size for my pet's accessories?
To ensure the right fit, we provide size charts or guidelines for products like Collars, Harnesses, and Beds. These charts typically include measurements to help you select the correct size for your pet. You can always contact our customer support for guidance if you're unsure.
Q. What are your shipping options and delivery times?
We offer various shipping options, including standard and expedited shipping. The delivery times depend on your location. You'll typically see estimated delivery times based on your shipping address.
In Delhi/ NCR, we offer same-day delivery or it takes maximum of 24-48 hours to deliver.
Q. How can I track my order?
Once your order is shipped, you may receive a tracking number via email or find it in your account on the website. You can use this tracking number on the shipping carrier's website to track the progress of your shipment.
Can I cancel or modify my order?
Depending on the stage of processing, you may be able to cancel or modify your order. Contact customer support as soon as possible to inquire about order modifications or cancellations. Once the order has been shipped, it may not be possible to make changes.
What is your return policy if a product doesn't work for my pet?
Return or Refund will be done only if the: 1Item was defective/damaged 2. Item received leaky, puffed, or unsealed 3. Products was/were missing 4. Wrong item received If the product is damaged or missing, visual proof (an image) of the damaged product/parcel needs to be sent to us within 2 days from the time of delivery.
Q. What payment methods do you accept?
We accept various payment methods such as credit/debit cards (Visa, Mastercard, etc.), Google Pay, Paytm, PhonePay, or cash on delivery (COD).
Q. Do you offer any discounts or loyalty programs?
Yes, We frequently run promotions, discounts, and special offers on our pet products. Additionally, we may have a loyalty program that rewards frequent customers. Keep an eye out for such deals on our website, SMS, Whatsapp, newsletters, or social media channels.
How can I contact your customer support team for further assistance?
If you have any further questions or need assistance, you can reach out to our customer support team through E-mail-care@goofytails.com Phone-8882445011 or Whatsapp- 8882445011. Our representatives will be happy to help you with any queries or concerns you may have.