Can I cancel or modify my order?
Depending on the stage of processing, you may be able to cancel or modify your order. Contact customer support as soon as possible to inquire about order modifications or cancellations. Once the order has been shipped, it may not be possible to make changes.
What is your return policy if a product doesn't work for my pet?
Return or Refund will be done only if the: 1Item was defective/damaged 2. Item received leaky, puffed, or unsealed 3. Products was/were missing 4. Wrong item received If the product is damaged or missing, visual proof (an image) of the damaged product/parcel needs to be sent to us within 2 days from the time of delivery.